FAQ
-
Where are your items made?
Each wooden piece is handcrafted in Brooklyn, NY. Once made, they are sanded and multiple coats of a food-safe oil is applied before shipping.
-
How long will it take for my handmade item to ship?
Our handmade items are made to order, and we take great care to ensure each piece meets our quality standards. As a result, please allow up to 14 days for your order to be processed and shipped. We appreciate your patience and understanding as we create the product just for you.
-
Do you ship worldwide?
No, we only offer domestic shipments at this time.
-
What is your return policy?
Due to the nature of our wood products being handmade, we do not accept returns. However, please contact us if you have an issue with your order.
We accept returns and exchanges for the wellness containers & the lighter cases for 15 days after you’ve received your delivery.
-
How do I contact customer service?
You can reach out to info@shopkenn.com and we’ll be happy to assist you!
-
Do You Make Custom Pieces?
Absolutely! email info@shopkenn.com for any custom furniture inquiries.
-
Wellness Container Disclaimer
The wellness containers sold by Kenn are decorative and functional storage objects only. They do not contain, include, or come with any medications, supplements, vitamins, or controlled substances of any kind.
Kenn does not sell, distribute, endorse, or recommend any pharmaceutical products, prescription medications, or dietary supplements. The names and engravings on these products — including but not limited to "beta blockers," "take as needed," and "may cause inner peace" — are for aesthetic and decorative purposes only and do not constitute medical advice, medical claims, or any representation regarding the contents of the container.
Customers are solely responsible for any items they choose to store in these containers. Kenn assumes no liability for the use, misuse, storage, or transportation of any substances placed inside these products.
These statements have not been evaluated by the food and drug administration. This product is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Please keep out of reach of children.